To install it, click
When prompted to "Run" or "Save", select "Save"
twice. When prompted "Download Complete", select "Run" twice.
When you see the "Welcome to Teamviewer" window, make sure "Install" is
selected and click "Next". When you see the "Environment" window,
make sure "Personal" is selected and click "Next". When you
see the "License Agreement" window, check both boxes and click "Next".
When you see the "Choose installation type" window, select "Normal
Installation" and click "Next". When you see the "Access
Control" window, select "Full access" and click "Next" and then "Finish".
For TightVNC, click
To see all connections, click
To watch the Video for connecting a Ruby
To use PCAnywhere, you must be behind the Firewall or you must open ports
5631 and 5632. To specify another port, click Edit, Preferences,
select Host Communications tab, Advanced TCP/IP Options..., you should now
see the Data Port: 5631 and Status Port: 5632. When connecting to a
Host from a Remote PC, you need to also make sure you are using the same
ports by right clicking on the Remote Name, select Properties, select TCP/IP
and click Details to set the Data and Status Ports.
4. Symbol Portables:
Most problems can be resolved by simply Resetting the unit. To perform a
soft reset, do the following:
PPT27/28xx: Hold down the up and
down scroll buttons, then press the App 4 Button (Microphone) and release.
To see the 3 buttons,
PPT88xx: Press "FUNC",
and Scan. To see it,
MC50xx: Turn the unit over to see
the back side. Look on the right under the latch that open the
battery, there is a small circle, tap it with the stylus. To see it,
Antivirus/Security Software will block
most internet communication, if you are having problems, see the various
Antivirus software below for a solution.
For AGKSoft to access your PC, you may
have to turn off your Firewall.
- For Vista: Click Start,
Control Panel, open Network and Sharing. At
the bottom left of this screen select Windows Firewall.
Click Change Settings.
- For XP: Click Start,
Control Panel, open Network Connections.
Right click on your Local Area Connection, select Properties, click the
Advanced tab. Uncheck all checkboxes in the list
under [Network Connection Settings] and click Settings.
- You can either add an exception for
FTP or turn off the firewall. To add FTP, click "Exceptions",
click "Add Port", type "Ftp" next to Name and "21"
next to Port Number.
To see how to get the exclusion, click
Norton Internet Security
McAfee Total Protection
Right click on the McAfee icon, select
"Firewall Settings". Look at the bottom left, select "Custom
Settings" & click "Edit". Scroll down until you see "[X]
File Transfer Protocol (FTP)". Make sure the "Allow"
box on the left is checked and click OK twice.
Right click on the McAfee icon, select
"Open Security Center", select "Personal Firewall+", select "Utilities",
"Internet Applications". Make sure "AGKSoft" has Full Access
McAfee/Network Associates Virus Scan
Virus Scan Console by clicking on "Start", "All
Program", "McAfee or Network Associates" or open the VShield system tray
icon by right-clicking. Double click "Access
Protection" and make sure "Prevent FTP outbound"
is not checked. Double click "On-Access
Scanner", select "All Processes" on the left, select
from the Tabs, click "Exclusions",
and enter "C:\Program
Since AVG blocks network activity,
we do not work with AVG. If you want to use our software, you
have to remove it.
Right click the
BitDefender system tray icon and select Show. Select
"Settings" and make sure "Export Mode" is selected and click "Apply.
Now select "AntiVirus", then "Advanced Settings". Under
"Exclusions", click the "+" to add the files you want to exclude.
You may also need to select "Firewall", then "Settings" and make sure
"Firewall" is disabled. Also, under the Rules tab, click the "+"
to add the files you want to exclude.
Click Start - All Programs - Panda
Platinum 200x Internet Security. Expand the top section called
Security Protection and click the Settings. Select Known Threats
from the list of component on the left-hand side
Under the section Protection against
known threats, click the Settings... button to the right of Scan files
on disk, select the Exclusions tab from along the top.
You now have 3 different types of
exclusions you can make Directories (folders), Files and Extensions
6a. Serial Drivers
Lava PCI-E Driver
RC300 Windows 7-32bit
RC300 Windows 7-64bit
6b. Ethernet Drivers
Realtech Driver (Windows 7)
Realtech Driver (Windows XP)
6c. USB 2 Ethernet Drivers
7. USB 2 Serial Drivers
XP/Vista 32 bit
Vista 64 bits
Windows 7 32/64 bits
8. Barcode Printers
Please contact AGKSoft on how to setup
your Barcode Printer. Note that we only support printers purchased
from AGKSoft. For a sample barcode or to download the Software, click
9. Dynamic DNS
Click here to
Setup Remote Access for up to 30 hostnames
if you do not have a static IP Address. This service will translate
your Dynamic IP Address to a static name of your choice.
here to download
11. Microsoft Vista & Windows 7
For the portables to work on Windows 7 or
Vista, you need to download version 6.1 or later. Click "Windows
Mobile Device Center 32-bit"
to download it. To download the 64-bit version, click "Windows
Mobile Device Center
64-bit". You can
also download it from Microsoft's web-site as shown below:
Internet Connection Speed Test
13. Sample Departments
for a sample list of the most common departments.
14. Outlook or Outlook Express
- For AGKSoft to send you emails, you
must setup Outlook or Outlook Express on your PC and make sure you are able to
send yourself an email. For Outlook Express to work, select Tools,
Options, Security and make sure to uncheck the "Warm Me..." checkbox.
15. Netgear Driver
here to install.
16. Microsoft Process Explorer
here to install.
Port Forwarding Tools
Disable Windows 7 Driver Signing-
Window 7 64 bit Home requires driver
signing, to work around it, press F8 when you reboot and selecting "Disable
Windows 7 MAPI Hot Fix for Error # 48389
If you are having a problem with AGKSoft
not sending Emails or Text Messages, please
download this hot fix.
GMail POP3 Setup
To see how, click
21. PC Sleep Mode
Open the "Control Panel", select "Power
Options", click "Change plan settings", make sure "Put the
computer to sleep" is set to "Never".
22. Verizon DSL Router
If you want to change the IP Address of
the Verizon DSL Router from 192.168.1.1 to 18.104.22.168, open your Internet
Browser, type "192.168.1.1" in the address bar. Enter your
username and password. Click [My Network], select the
proper network and click [Configure Connection]. Now
change all occurrences of the 168 to 188, there should be 3 places.
Click OK and Reboot your PC.