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AGKSoft Support

AGKSoft provides the best customer support using highly trained/qualified support staff located in the United States.

When you call AGKSoft, a person in the United States answers the phone within seconds and most support calls are completed within minutes.

AGKSoft combines the Support & Engineering teams into one group giving you immediate results on the most complicated support issues that may come up.

AGKSoft provides Email Support that is monitored by all Support & Development Engineers.

1. Team Viewer 7:  To install it, click here

When prompted to "Run" or "Save", select "Save" twice.  When prompted "Download Complete", select "Run" twice.  When you see the "Welcome to Teamviewer" window, make sure "Install" is selected and click "Next".  When you see the "Environment" window, make sure "Personal" is selected and click "Next".  When you see the "License Agreement" window, check both boxes and click "Next".  When you see the "Choose installation type" window, select "Normal Installation" and click "Next".  When you see the "Access Control" window, select "Full access" and click "Next" and then "Finish".

For TightVNC, click here


2. Connections:  To see all connections, click here

To watch the Video for connecting a Ruby Register, click here


3. PCAnywhere:  To use PCAnywhere, you must be behind the Firewall or you must open ports 5631 and 5632.  To specify another port, click Edit, Preferences, select Host Communications tab, Advanced TCP/IP Options..., you should now see the Data Port: 5631 and Status Port: 5632.  When connecting to a Host from a Remote PC, you need to also make sure you are using the same ports by right clicking on the Remote Name, select Properties, select TCP/IP and click Details to set the Data and Status Ports.


4. Symbol Portables:  Most problems can be resolved by simply Resetting the unit.  To perform a soft reset, do the following:

PPT27/28xx: Hold down the up and down scroll buttons, then press the App 4 Button (Microphone) and release.  To see the 3 buttons, click here.

PPT88xx: Press "FUNC", "ENTER" and Scan.  To see it, click here.

MC50xx: Turn the unit over to see the back side.  Look on the right under the latch that open the battery, there is a small circle, tap it with the stylus.  To see it, click here.


5. Firewall/Antivirus/Security

Antivirus/Security Software will block most internet communication, if you are having problems, see the various Antivirus software below for a solution.

Windows Firewall

For AGKSoft to access your PC, you may have to turn off your Firewall.

  • For Vista:  Click Start, select Control Panel, open Network and Sharing. At the bottom left of this screen select Windows Firewall. Click Change Settings.
  • For XP:  Click Start, select Control Panel, open Network Connections. Right click on your Local Area Connection, select Properties, click the Advanced tab.  Uncheck all checkboxes in the list under [Network Connection Settings] and click Settings
  • You can either add an exception for FTP or turn off the firewall.  To add FTP, click "Exceptions", click "Add Port", type "Ftp" next to Name and "21" next to Port Number.

Norton Antivirus

To see how to get the exclusion, click here

Norton Internet Security

Click here

McAfee Total Protection

Right click on the McAfee icon, select "Firewall Settings".  Look at the bottom left, select "Custom Settings" & click "Edit".  Scroll down until you see "[X] File Transfer Protocol (FTP)".  Make sure the "Allow" box on the left is checked and click OK twice.

McAfee Antivirus

Right click on the McAfee icon, select "Open Security Center", select "Personal Firewall+", select "Utilities", "Internet Applications".  Make sure "AGKSoft" has Full Access

McAfee/Network Associates Virus Scan

Open the Virus Scan Console by clicking on "Start", "All Program", "McAfee or Network Associates" or open the VShield system tray icon by right-clicking. Double click "Access Protection" and make sure "Prevent FTP outbound"  is not  checked.  Double click "On-Access Scanner", select "All Processes" on the left, select "Detection" from the Tabs, click "Exclusions", then "Add" and enter "C:\Program Files\Station\*" in the box.

AVG

Since AVG blocks network activity, we do not work with AVG.  If you want to use our software, you have to remove it.

BitDefender 2010

Right click the BitDefender system tray icon and select Show.  Select "Settings" and make sure "Export Mode" is selected and click "Apply.  Now select "AntiVirus", then "Advanced Settings".  Under "Exclusions", click the "+" to add the files you want to exclude.  You may also need to select "Firewall", then "Settings" and make sure "Firewall" is disabled.  Also, under the Rules tab, click the "+" to add the files you want to exclude.

Panda Security

Click Start - All Programs - Panda Platinum 200x Internet Security.  Expand the top section called Security Protection and click the Settings.  Select Known Threats from the list of component on the left-hand side

Under the section Protection against known threats, click the Settings... button to the right of Scan files on disk, select the Exclusions tab from along the top.

You now have 3 different types of exclusions you can make Directories (folders), Files and Extensions


6a. Serial Drivers

Lava PCI Driver  or  Lava Vista Driver  or  Lava PCI-E Driver

RC300 Windows 7-32bit or  RC300 Windows 7-64bit

6b. Ethernet Drivers

Realtech Driver

7. USB 2 Serial Drivers

IO Gear: XP/Vista 32 bit  or  Vista 64 bits or  Windows 7 32/64 bits

Prolific: Driver Installation

ROHS: Driver Installation

8. Barcode Printers

Please contact AGKSoft on how to setup your Barcode Printer.  Note that we only support printers purchased from AGKSoft.  For a sample barcode click here.

9. Dynamic DNS - Click here to download

Make sure you turn off the Windows Firewall for this to work.


10. ActiveSync - Click here to download

11. Microsoft Vista & Windows 7

For the portables to work on Windows 7 or Vista, you need to download version 6.1 or later.  Click "Windows Mobile Device Center 32-bit" to download it.  To download the 64-bit version, click "Windows Mobile Device Center 64-bit".   You can also download it from Microsoft's web-site as shown below:


12. Internet Connection Speed Test

13. Sample Departments - Click here for a sample list of the most common departments.

14. Outlook or Outlook Express - For AGKSoft to send you emails, you must setup Outlook or Outlook Express on your PC and make sure you are able to send yourself an email.  For Outlook Express to work, select Tools, Options, Security and make sure to uncheck the "Warm Me..." checkbox.

15. Netgear Driver - Click here to install.

16. Microsoft Process Explorer - Click here to install.

17. Port Forwarding Tools

18. Disable Windows 7 Driver Signing-

Window 7 64 bit Home requires driver signing, to work around it, press F8 when you reboot and selecting "Disable Driver Signature".

19. Windows 7 MAPI Hot Fix for Error # 48389

If you are having a problem with AGKSoft not sending Emails or Text Messages, please download this hot fix.

20. Google GMail POP3 Setup

To see how, click here.

21. PC Sleep Mode

Open the "Control Panel", select "Power Options", click "Change plan settings", make sure "Put the computer to sleep" is set to "Never".

 

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